Cancellation Policy  

At vendopus private limited ("we," "our," or "us"), through greencrafted, every accessory is carefully curated to elevate your personal style.    
We understand that sometimes plans take a different turn, and users (“you” or “your”) may need to cancel an order.    
Your satisfaction is our priority, and we aim to handle such requests with clarity and respect.    
We’ve outlined the following policy to help guide you through the cancellation process.  

If a cancellation is necessary, please reach out to us promptly.    
We urge you to act before your order leaves our facility to avoid complications.    
After dispatch, the cancellation option becomes unavailable.    
In such cases, we invite you to explore our Return and Exchange Policy.    

Before It Ships    
We encourage you to get in touch with our customer support as soon as possible after placing your order.    
Timing is key - orders can only be cancelled before they are dispatched from our warehouse.    
Delays in communication may reduce the chances of halting the process in time.    
Once your request is reviewed and confirmed, a cancellation notification will be sent to your email.  

To cancel an order:  

• Use the customer support contact listed on our site.  
• Mention your order ID and necessary details.  
• Submit the request before the item is shipped.  
• Wait for a confirmation email acknowledging your cancellation.  

Criteria You Should Know    
Not every order is eligible for cancellation, especially once it’s en route.    
Orders already processed for shipping are no longer cancelable under this policy.    
For orders with multiple items, we may still allow cancellation of items not yet dispatched.  

Keep in mind:  

• Only unshipped orders can be considered for cancellation.  
• Some cancellations may require identity confirmation by phone or email.  
• Item-wise cancellations are evaluated individually in multi-item orders.  

Refunds When You Cancel    
Once your order cancellation is confirmed, we’ll begin the refund process to your original payment method.    
Refund timelines depend on the procedures of your card issuer or payment provider.    
An email will be sent to notify you when the refund is processed.    
If any issue arises with your refund, our support team is here to help resolve it efficiently.  

Key points to note:  

• Refunds are only processed for approved cancellations.  
• Timeframes vary, so please allow several business days.  
• Payment gateway and banking timelines may affect reflection of funds.  
• For refund-related queries, contact our customer service.  

What Cannot Be Cancelled    
Once any product has been shipped from our end, we cannot reverse the order, even if it hasn’t reached you yet.    
We always recommend reviewing your cart thoroughly before proceeding to checkout.  

Examples of non-cancellable products:  

• Orders already shipped from our dispatch centre.  
• Requests submitted after shipment confirmation.  

Revisions to This Policy    
We may occasionally update this cancellation policy to align with changes in our logistics or operations.    
All updates will be reflected on this page, and continued use of our site will signify acceptance of the revised terms.    
We suggest checking this section periodically to stay informed of any modifications.    
Should a major change be made, we will inform you through official communication channels.  

If you have questions about this policy or need clarification, feel free to reach out to our support team, Email Us -  vendopuspvtltd@gmail.com.   
Our goal is to keep your accessory shopping experience smooth, confident, and well-informed.