Return and Refund Policy  

At vendopus private limited ("we," "our," or "us"), the shopping experience on greencrafted is crafted to delight and deliver. We place immense value on customer satisfaction and handle each interaction with care and commitment. Should users’ (“you” or “your”) receive a product that is damaged or defective, we sincerely apologize and will make it right.  

To ensure quick action, please get in touch with our customer service team within 48 hours of receiving your package. Returns or exchanges are only accepted if the product remains unused, with original packaging, and all tags or labels intact.    

Quick Fixes: When Things Go Wrong    
When an order arrives with damage or defects, we step in fast.  

• Contact our support team within 48 hours for swift handling  
• Make sure the product is unused and packed in its original condition  
• Labels and tags must remain attached for return or exchange eligibility  
• Our focus is resolving product issues quickly and courteously  

Your peace of mind matters to us - we’re here to turn any mishap into a smooth resolution.    

Easy Returns: We’ll Walk You Through It    
Returning a product shouldn't be a puzzle - and with us, it’s not.    
To begin the process, connect with our team within 48 hours of delivery. We’ll share step-by-step guidance tailored to your return. Our return process is designed to be user-friendly and supportive, ensuring you don’t feel stuck or unsure.    
After we receive your item in the required condition, your refund or exchange will be processed within 5-7 business days. We’ll keep you informed, and your satisfaction remains our goal throughout the journey.  

Key Points:   

• Initiate return within 48 hours for smooth handling  
• Our team will assist you with every detail  
• Refunds and exchanges are completed within 5-7 business days  
• Every return is treated with efficiency and respect  

What Can’t Come Back: Non-Returnable List    
Certain items are excluded from returns, including:   

• Pierced jewelry such as earrings cannot be returned once opened  
• Hair accessories (bands, pins, clips) are non-returnable if used  
• Bags and wallets must show no signs of wear to qualify for a return  
• Gift sets and bundled items that have been opened or used cannot be returned  

We maintain stringent quality checks to ensure each product you receive is exceptional.    

Speedy Refunds: How and When    
After your return reaches us and passes the condition check, we’ll begin the refund process. This will be credited to your original payment method within 5-7 business days.    
You’ll receive an email confirmation as soon as the refund is initiated, so you're never left in the dark. We make it a point to handle every refund with efficiency and care.  

Highlights:  

• Refunds are initiated within 5-7 business days post verification  
• Email notifications will confirm refund processing  
• Our refund system is designed to be prompt and reliable  
• Support is available throughout the refund process  

Questions? Our Support Squad Has You Covered    
Need assistance or have questions about returns, exchanges, or refunds? Our friendly customer service team is always ready to help.    
Send your queries to vendopuspvtltd@gmail.com, and we’ll respond as promptly as possible. Whether it’s a damaged cufflink or a style mix-up with your handbag, we’re here to resolve it.  

• We address concerns quickly and professionally  
• Your satisfaction is always at the forefront  
• Reach out to us with any product return issues  
• We’re here to help, every step of the way