Shipping and Delivery Policy  

At vendopus private limited ("we," "our," or "us"), the home of greencrafted, each order is treated with utmost care and responsibility.    
We believe accessories should arrive not only in style but also with precision. From the first click to the final delivery, we handle every step with professionalism and attention.    
This delivery policy reflects our dedication to ensuring our users' (“you” or “your”) shopping experience remains satisfying, trustworthy, and thoughtfully managed.    

Across India, At Your Service    
Our accessories don’t just live in cities; they travel wherever fashion is called.    
Whether you reside in a metropolitan hub or a quieter town, we make sure your accessory finds you.  

• We currently ship throughout India  
• Remote areas are fully covered within our service network  
• International shipping is not available as of now  
• Expansion to additional regions is part of our upcoming roadmap  
• Location doesn’t limit access to your favorite accessories  

Processing Timeline: How It Begins    
Once your order is placed, we begin processing it within one to two business days. This timeframe excludes weekends and public holidays.    
You will receive an email notification once your parcel is dispatched, giving you complete visibility over the journey.    
Our team packages every item with precision, ensuring that delicate designs remain undisturbed during transit.    
Efficient processing ensures your accessory is in motion swiftly and securely.    

Shipping Duration and Delivery Partners    
Delivery times may vary depending on the destination but typically fall between three to eight business days.    
We collaborate with established courier services to ensure your parcel is handled with care and delivered promptly.    
Although we strive to meet these timelines, occasional delays may occur due to unforeseen factors.    
Should there be any disruption, we’ll inform you and work toward a resolution immediately.  

Summary:  

• Delivery window: 3 to 8 business days  
• Courier partners are selected for reliability and speed  
• External factors may influence delivery speed  
• You will be updated if there is a delay in delivery  

In Case of Delays or Missed Deliveries    
If a delivery attempt is unsuccessful, the courier will try again two more times.    
After three attempts, if the order remains undelivered, it may be returned to our warehouse.    
To prevent such instances, ensure your address details are accurate and someone is available to accept the delivery.    
If the package is returned, you can request a re-shipment.  

Key Points:  

• Delivery attempts: Three in total  
• Verify your address to avoid delays  
• Ensure someone is available to receive the delivery  

Lost or Damaged? Here’s What to Do    
If your package arrives damaged, please report the issue within forty-eight hours of receiving it. Include clear photos of the product for assessment.    
We’ll review the situation and, based on the findings, either send you a replacement or offer a refund.    
For lost shipments, our team will communicate with the courier service to locate the missing parcel and find a resolution.    
Every item is packaged with extra care to reduce the chances of damage during transport.  

To remember:  

• Report damaged deliveries within 48 hours  
• Include clear photographic proof  
• We may offer a refund or replacement based on the case  
• Our team will investigate missing shipments with the courier  

Extra Care for Premium Pieces    
Certain accessories require more than standard packaging. For these high-value or delicate items, we implement specific handling procedures.    
Shipping instructions for such products are mentioned clearly on their respective product pages.    
Our fulfillment team ensures these pieces receive the special attention they deserve during packing and shipping.    
If you have questions about shipping delicate items, our support team is ready to assist you.  

Highlights:  

• Delicate or high-value items are packed with extra caution  
• Shipping notes are provided on relevant product pages  
• Special care is taken from warehouse to doorstep  
• Reach out to us if you have any concerns  

Need Help? We’re Listening    
If you face any issue related to your delivery, our customer support team is here to help.    
Whether it’s about delivery timelines, courier delays, or general queries, we are committed to resolving them promptly.    
Please write to us at vendopuspvtltd@gmail.com for assistance.    
Our aim is to provide a clear, supportive, and responsive service throughout your shopping experience.